Policies

If you have any questions or concerns please call us and we will gladly work with you to make our system work with yours.

MINIMUM ORDERS

No minimum order required.

PAYMENT TERMS

Open account to approved companies. 1% 10 N30 days. New accounts should provide credit references. Freight and handling charges are not subject to discount. VISA, MASTER CARD and AMERICAN EXPRESS accepted.

PRICING

All prices are quoted in U.S. dollars. All discounts are based on the manufacturer’s most recent list price schedule. KTEC reserves the right to correct website pricing at any time.

QUOTATIONS

Prices are based on cost and conditions existing on the date of quote and are subject to change by Seller before final acceptance. All quotations are valid for 30 days. Extensions available upon request.

SALES TAX

Prices do not include applicable federal, state or local taxes. Sales tax will be added to all taxable items. If you are exempt from sales tax, an exemption certificate must be on file with KTEC.

ANNUAL PURCHASING AGREEMENTS

Special terms and conditions will apply to annual agreements and consigned inventory programs. Contact your local KTEC representative for more information.

ANNUAL REBATE PROGRAMS

Special programs are available for customers reaching qualified levels of annual purchases from KTEC. Contact your local KTEC representative for further details.

FREIGHT POLICY - DOMESTIC

FOB: Shipping Point. Orders under 150 lbs. shipped UPS prepaid & added to the invoice. For orders shipped via common carrier, it is the responsibility of the user to specify by name which common carrier is chosen. Otherwise, KTEC will choose the most efficient shipping method.

FREIGHT POLICY - INTERNATIONAL

FOB: Shipping Point. Customer is responsible for customs clearance and broker’s fees, import duties and taxes.

EXPRESS SERVICE

If you need immediate delivery, let KTEC’s customer service department assist you in selecting the fastest means of shipment.

DROP SHIPMENTS

Manufacturer’s freight policies apply. A drop shipment fee may occur depending on the manufacturer’s policy.

RETURNS

If after 5 working days, you are not completely satisfied with your purchase you may return the product for replacement or credit. An RMA number must be issued by KTEC’s customer service department prior to the return. Restocking fees are subject to manufacturer’s return goods policy.

DAMAGED FREIGHT/CLAIMS

Title and risk of loss is passed to the customer upon acceptance of the shipment by the carrier. It is the responsibility of the customer to file a claim directly with the carrier for any damaged or lost products.

WARRANTIES / DISCLAIMERS

Products referenced in this web site are warranted to our customers by the applicable manufacturer warranty and specifications. KTEC makes no other warranty, expressed or implied regarding the merchantability of the products or their suitability or fitness for any particular purpose or use. KTEC will transfer all applicable warranties from the manufacturer. Buyer shall not be entitled to, and KTEC shall not be liable for indirect, special incidental or consequential damages of any nature, including, without being limited to, loss of profit, promotional or manufacturing expenses, overhead, injury to reputation or loss of customer. Any recovery for a claim shall not exceed the buyers original purchased price.

RECOGNITION

KTEC Equipment and Supplies recognizes the Trade names and Trademarks in this Web Site. We acknowledge and thank the companies for their use.